Refund, Exchange & Cancellation Policy

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Online Training Programs

You can rest assured that your online transactions with us are completely secure.

Once you join one of our signature programs you will immediately be sent an electronic receipt and confirmation via email that includes details on how you can get started right away.

We stand 100% behind the products and provide the specific details of the guarantee for each program, product and service on the purchase page.

Please note, that if you invest using a multi-pay or payment plan and you decide to stay in the program, you are responsible for completing your monthly payments. If your credit card lapses, we will reach out to you and give you a 14-Day Grace Period to send us your new information. If you do not get your information up-to-date during that grace period, program access will be terminated.

Please feel free to contact us within the guarantee period if you have any concerns.

Susan Bock Solutions
8201 Newman Ave., Ste. 102
Huntington Beach, CA 92647

Coaching and Consulting

If you are not completely satisfied with your investment, you may request a refund on unused coaching time within the stated guarantee period. (It is rare, but it does happen that a coach and client may be ill-matched and it is best for both parties to go their separate ways.)

But unfortunately, there are no refunds on Coaching and Consulting, because once we spend our time with you, we can’t get it back. We cannot guarantee results in a coaching or consulting relationship because results are dependent on your openness to being coached and your willingness to do the work.

Upon providing deposit or full program payment, you are authorizing Susan Bock Solutions to process your payment. Upon approval of your application, you are responsible for full payment of fees for the program. No refunds will be issued if you are accepted into the program and all installments must be paid on a timely basis.

Finally, a great deal of energy, time, thought and heart goes into preparing for and being present on our calls together.  If you’re late for your appointment, you lose that time.  If you don’t show, you’ll still be charged in full. In turn, we promise to honor our appointments, and be on time as well.

Full terms and conditions can be provided by emailing